711bit Privacy Policy

1. Information We Collect

1.1 Personal Identification Information

When you register for a 711bit account, we collect personal identification information necessary to verify your identity, comply with PAGCOR Know Your Customer (KYC) requirements, and fulfill anti-money laundering (AML) obligations. This information includes your full legal name as it appears on government-issued identification, date of birth, gender, nationality, residential address including street, barangay, city, province, and postal code, valid email address, and mobile phone number registered in the Philippines.

During the account verification process, we may collect copies of government-issued identification documents such as Philippine passport, driver's license, Philippine national ID, voter's ID, or other documents acceptable under Philippine law. We also collect proof of address documentation including recent utility bills, bank statements, or government correspondence dated within the last three months. For payment verification, we may collect bank account details, e-wallet account information (GCash, PayMaya), and transaction screenshots showing your name and account ownership.

1.2 Financial and Transaction Data

711bit collects comprehensive financial and transaction data to process deposits, withdrawals, and gaming activity. This includes all deposit transactions with timestamps, amounts in Philippine Pesos, payment method used, and transaction reference numbers; all withdrawal requests with processing status, approval timestamps, and receiving account details; complete gaming history including bets placed, games played, bet amounts, win/loss records, and bonus usage; payment method information such as last four digits of bank account numbers, e-wallet phone numbers, and transaction verification data.

We maintain detailed transaction logs for a minimum of five (5) years as required by PAGCOR regulations and Philippine anti-money laundering laws. This data is used for account reconciliation, fraud prevention, regulatory reporting, and dispute resolution. Financial data is encrypted during transmission and storage using industry-standard security protocols.

1.3 Technical and Usage Information

When you access the 711bit platform, we automatically collect technical information about your device and how you interact with our services. This includes your IP address and approximate geolocation derived from your IP, device type and model (mobile phone, tablet, desktop computer), operating system and version (iOS, Android, Windows, macOS), browser type and version, screen resolution and display settings, and preferred language settings.

We also collect usage data including login and logout timestamps, pages visited on our website, games accessed and played, session duration and frequency, click patterns and navigation paths, search queries entered within our platform, and errors or crashes encountered during use. This information helps us improve platform performance, enhance user experience, detect technical issues, prevent fraud and unauthorized access, and analyze user preferences to provide personalized recommendations.

1.4 Communication Records

711bit maintains records of all communications between you and our customer support team, marketing department, or other company representatives. This includes live chat transcripts, email correspondence, phone call recordings where permitted by law, support ticket content and attachments, feedback and survey responses, and complaints or dispute documentation. These records are retained for quality assurance, training purposes, regulatory compliance, and dispute resolution.

1.5 Cookies and Tracking Technologies

The 711bit website uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Essential cookies are necessary for core platform functionality including session management, security authentication, load balancing, and fraud prevention. These cookies cannot be disabled without affecting platform usability. Performance cookies collect anonymous usage statistics to help us understand how visitors interact with our website, which pages are most popular, and where technical improvements are needed.

Functional cookies remember your preferences such as language selection, display settings, and game favorites to provide a personalized experience. Marketing cookies may be used to deliver targeted advertisements and promotional offers based on your gaming preferences and behavior. You can control cookie settings through your browser preferences; however, disabling certain cookies may limit your ability to use some features of the 711bit platform.

2. How We Use Your Information

2.1 Account Management and Service Provision

Your personal information is primarily used to create and manage your 711bit account, verify your identity to prevent fraud and underage gambling, process your deposits and withdrawals in a timely and secure manner, provide access to casino games and sports betting services, maintain your gaming history and transaction records, communicate important account updates and service notifications, and provide customer support when you need assistance.

We use your contact information to send transactional emails such as account verification requests, password reset confirmations, deposit and withdrawal notifications, winning confirmations, and security alerts. You cannot opt out of these essential service communications as they are necessary for account security and regulatory compliance.

2.2 Legal and Regulatory Compliance

As a PAGCOR-licensed gaming operator, 711bit is legally obligated to collect and process certain personal data to comply with Philippine gaming regulations, anti-money laundering (AML) laws, counter-terrorism financing requirements, and tax reporting obligations. Your information may be used to verify that you meet the minimum age requirement of 21 years, confirm your identity and prevent account fraud, detect and prevent money laundering and other financial crimes, identify suspicious transaction patterns or betting behavior, report large transactions to the Anti-Money Laundering Council (AMLC) when required by law, respond to lawful requests from government authorities and regulatory bodies, and comply with court orders, subpoenas, or other legal processes.

We may be required to share your personal data with PAGCOR, the AMLC, the Bureau of Internal Revenue (BIR), law enforcement agencies, or other government entities when mandated by Philippine law. Such disclosures are made only to the extent necessary to fulfill our legal obligations.

2.3 Security and Fraud Prevention

711bit employs advanced security measures and data analysis techniques to protect your account and prevent fraudulent activity. We use your information to monitor account activity for unusual patterns that may indicate unauthorized access, detect coordinated betting schemes or collusion between players, identify duplicate accounts created in violation of our Terms & Conditions, prevent bonus abuse and exploitation of promotional offers, verify the legitimacy of withdrawal requests and payment method ownership, and protect against cyber attacks, hacking attempts, and security breaches.

Our fraud prevention systems analyze behavioral patterns, transaction histories, device fingerprints, and IP addresses to identify potentially fraudulent activity. If suspicious activity is detected, your account may be temporarily suspended while we conduct an investigation. You will be notified via email if additional verification is required.

2.4 Marketing and Promotional Communications

With your consent, 711bit may use your personal information to send marketing communications including promotional offers, bonus announcements, new game launches, VIP program benefits, seasonal campaigns, and personalized recommendations based on your gaming preferences. Marketing emails are sent only to users who have opted in to receive promotional communications or who have not opted out.

You have the right to opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email, adjusting your communication preferences in your account settings, or contacting customer support to request removal from our marketing list. Please note that opting out of marketing emails does not affect transactional or service-related communications which are essential for account management.

2.5 Platform Improvement and Analytics

711bit analyzes aggregated and anonymized user data to improve our platform, develop new features, and enhance the overall gaming experience. This includes analyzing which games are most popular, identifying technical issues that affect user experience, testing new features and interface designs, understanding player preferences and behavior patterns, and optimizing platform performance and loading times. Personal data used for analytics purposes is typically aggregated and anonymized so that individual users cannot be identified.

3. How We Share Your Information

3.1 Third-Party Service Providers

711bit works with carefully selected third-party service providers to deliver our gaming services. These providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain the confidentiality and security of your data. Our service providers include payment processors that handle GCash, PayMaya, and bank transfer transactions; game providers that supply casino games, live dealer tables, and slot machines; identity verification services that conduct KYC checks and document authentication; cloud hosting providers that store data on secure servers; customer support platforms that manage live chat and ticketing systems; email service providers that deliver transactional and marketing communications; and analytics tools that help us understand user behavior and improve our platform.

We conduct due diligence on all service providers to ensure they implement appropriate technical and organizational security measures. All third-party providers processing personal data on behalf of 711bit are required to comply with the Data Privacy Act of 2012 and maintain data protection standards equivalent to our own.

3.2 Legal and Regulatory Disclosure

711bit may disclose your personal information to government authorities, regulatory bodies, and law enforcement agencies when required by law or when we believe disclosure is necessary to comply with a legal obligation, court order, or subpoena; prevent or investigate fraud, money laundering, or other illegal activities; protect the rights, property, or safety of 711bit, our users, or the public; enforce our Terms & Conditions or other agreements; or respond to emergency situations involving immediate threats to health or safety.

We will only disclose the minimum amount of information necessary to fulfill the legal requirement and will notify you of any such disclosure when permitted by law. In some cases, we may be legally prohibited from notifying you of government requests for your information.

3.3 Business Transfers

In the event that 711bit is involved in a merger, acquisition, asset sale, bankruptcy, or other business transaction, your personal information may be transferred to the acquiring entity or successor organization. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy. You will have the opportunity to close your account and request deletion of your data before the transfer if you do not wish to continue under the new ownership.

3.4 With Your Consent

We may share your personal information with other parties when you have given explicit consent for such sharing. For example, if you participate in a promotional campaign co-sponsored with a third party, we may share your information with the co-sponsor with your permission. You can withdraw consent at any time by contacting our customer support team.

4. Data Security Measures

4.1 Technical Security Controls

711bit implements industry-standard technical security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our security controls include 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, AES-256 encryption for sensitive data stored in our databases, secure firewalls and intrusion detection systems to prevent unauthorized network access, multi-factor authentication for employee access to sensitive systems, regular security audits and penetration testing by independent cybersecurity firms, automated backup systems with encrypted off-site storage, and access controls that limit employee access to personal data on a need-to-know basis.

All payment processing is conducted through PCI-DSS compliant payment gateways. 711bit does not store complete credit card numbers, bank account passwords, or other highly sensitive financial credentials on our servers. Payment authentication is handled by certified third-party processors using tokenization and secure payment protocols.

4.2 Organizational Security Measures

In addition to technical controls, 711bit maintains organizational security policies including mandatory data protection training for all employees with access to personal information, confidentiality agreements and non-disclosure clauses in employment contracts, background checks for employees in sensitive positions, clear data retention and deletion policies to minimize unnecessary data storage, incident response procedures for data breaches or security events, and regular review and updating of security policies to address emerging threats.

4.3 Your Security Responsibilities

While 711bit takes extensive measures to protect your data, account security is a shared responsibility. You must take precautions to protect your account including creating a strong, unique password that combines uppercase and lowercase letters, numbers, and special characters; never sharing your password with anyone, including customer support staff who will never ask for your password; logging out of your account after each session, especially when using shared or public computers; enabling two-factor authentication if available; monitoring your account for unauthorized activity and reporting suspicious transactions immediately; and keeping your registered email address and mobile number secure as they are used for account recovery.

If you suspect that your account has been compromised or that your personal information has been accessed without authorization, contact 711bit customer support immediately. We will assist you in securing your account and investigating the incident.

5. Data Retention and Deletion

5.1 Retention Periods

711bit retains your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include account information retained for the duration of your active account plus five (5) years after account closure; transaction and financial records retained for a minimum of five (5) years as required by PAGCOR and anti-money laundering regulations; gaming history and bet records retained for five (5) years for audit and regulatory compliance purposes; customer support communications retained for three (3) years for quality assurance and dispute resolution; and marketing consent records retained until you withdraw consent or for three (3) years after last interaction.

After the applicable retention period expires, personal data is securely deleted or anonymized so that it can no longer be associated with you as an individual. Anonymized data may be retained indefinitely for statistical analysis and platform improvement.

5.2 Account Closure and Data Deletion

When you close your 711bit account voluntarily or when your account is terminated by 711bit, we will delete or anonymize your personal data in accordance with our retention schedule and legal obligations. However, we may retain certain information for legitimate business purposes including compliance with legal retention requirements under Philippine law and PAGCOR regulations; prevention of fraud and abuse by users who create new accounts after closure; resolution of pending disputes, claims, or investigations; and enforcement of our Terms & Conditions and collection of outstanding debts.

If you wish to request deletion of your personal data, you may submit a request through our customer support channels. We will honor your deletion request to the extent possible under applicable law, but we may be legally required to retain certain information despite your request.

6. Your Privacy Rights

6.1 Rights Under the Data Privacy Act

Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the following rights regarding your personal data:

• Right to be Informed: You have the right to know whether your personal data is being processed, the purpose of processing, and how your data is being used. This Privacy Policy serves as our primary notice to inform you of our data practices.
• Right to Access: You have the right to request access to your personal data held by 711bit, including copies of documents and records containing your information.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or when processing is based on legitimate interests.
• Right to Rectification: You have the right to request correction of inaccurate, incomplete, or outdated personal data in your account.
• Right to Erasure or Blocking: You have the right to request deletion or blocking of your personal data when it is no longer necessary for the purposes it was collected, when you withdraw consent, or when processing is unlawful. This right is subject to legal retention obligations.
• Right to Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format for transfer to another service provider.
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw consent at any time without affecting the lawfulness of processing before withdrawal.

6.2 Exercising Your Rights

To exercise any of your privacy rights, you may contact our Data Protection Officer through the following channels: email our privacy team, submit a written request through customer support live chat, or send a formal letter to our registered business address (available in the footer). When submitting a request, please provide your full name, registered email address, account username if applicable, and a clear description of your request and the specific right you wish to exercise. We may require additional verification of your identity before processing certain requests to prevent unauthorized disclosure of personal data.

711bit will respond to your request within fifteen (15) business days as required by the Data Privacy Act. If your request is complex or requires additional investigation, we may extend the response period by an additional fifteen (15) days with notice to you. There is no fee for exercising your privacy rights unless your request is manifestly unfounded or excessive, in which case we may charge a reasonable administrative fee.

7. Children's Privacy

711bit services are strictly intended for individuals who are at least 21 years of age. We do not knowingly collect personal information from minors under the age of 21. By using our platform, you represent and warrant that you meet this minimum age requirement. If we discover that we have inadvertently collected personal data from a person under 21 years of age, we will delete that information immediately and close any associated account without notice.

Parents or legal guardians who believe that a minor has created an account or provided personal information to 711bit should contact our customer support immediately. We will investigate the matter and take appropriate action including account closure and data deletion. Minors who attempt to create accounts using false birth dates or fraudulent identification documents may be reported to parents, guardians, or law enforcement authorities as appropriate.

8. International Data Transfers

711bit primarily stores and processes personal data within the Philippines using servers located in secure data centers compliant with Philippine data protection standards. However, some of our third-party service providers, such as cloud hosting platforms and software vendors, may be located outside the Philippines or may transfer data internationally as part of their service delivery.

When your personal data is transferred outside the Philippines, we ensure that appropriate safeguards are in place to protect your information in accordance with the Data Privacy Act. These safeguards may include standard contractual clauses approved by the National Privacy Commission, verification that the receiving country provides adequate data protection, or obtaining your explicit consent for the transfer. We will not transfer your personal data to any country that does not provide adequate protection unless legally required to do so or unless you have provided informed consent.

9. Changes to This Privacy Policy

711bit reserves the right to modify, amend, or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. Material changes to this policy will be communicated through email notification to your registered email address, prominent notice on our website homepage, and in-app notifications when you log into your account.

Your continued use of 711bit services after notification of policy changes constitutes acceptance of the revised policy. If you do not agree with the updated Privacy Policy, you must discontinue use of our services and close your account. The "Last Updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

10. Contact Information and Complaints

10.1 Data Protection Officer

711bit has appointed a Data Protection Officer (DPO) responsible for overseeing our data protection practices and ensuring compliance with the Data Privacy Act. You may contact our DPO for questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal data.

10.2 Filing a Complaint with Authorities

If you believe that 711bit has violated your privacy rights or mishandled your personal data, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the primary regulatory authority for data protection matters in the Philippines and has the power to investigate complaints, conduct audits, and impose penalties for violations of the Data Privacy Act.

You may contact the National Privacy Commission through their official website or by visiting their office in Metro Manila. Filing a complaint with the NPC does not prevent you from seeking other legal remedies available under Philippine law. We encourage you to contact our Data Protection Officer first to attempt to resolve any privacy concerns directly before escalating to regulatory authorities.